It scary how utterly helpless you can feel when something bad happens to someone you love.
This week my college age daughter (who also rides her bike to school) was hit and run over by a pick-up truck. The maintenance truck was sitting by the side of a very wide walkway; as she passed, the truck abruptly made a left turn and knocked her from the bike. She slid under the truck where the left rear wheel drove right across her torso.
Happily her injuries were minor. She didn’t have any broken bones or internal bleeding or any other physical damage, just lots of road rash. Now she can tell people that she was run over by a truck! That’s better than all of my lame stories combined.
Her new nickname, given to her by friends at school, is now Speed-Bump.
And… Yes she was wearing a helmet!
When I got the call about my daughter I could only think about getting to her quickly. Since I ride my bike to work I had to think of other options. I don’t use car2go very often but I am a member so as I ran from the office I loaded the car2go app and saw that one of their cars was sitting in front of my office. I jumped in and made it to the accident scene in just a few minutes.
Update (one week later) — Something exceptional happened! —
My daughter is doing great and the road-rash is healing. I was so happy about being able to get to her quickly that I sent an email to car2go to tell them what happened and how their car made a difference for me that day. I only mentioned her as my college age daughter. When I got home that evening there was a lovely bouquet of flowers addressed to my daughter from car2go. It’s rare to experience a company that displays such exceptional customer service and class. They did something unexpected and totally went above and beyond. Thanks to the “Team at car2go”!